Resilient Workforce Solutions 

602-725-1807 

  • Our Mission

    We believe a psychoeducational approach to professional development through e-learning, grounded in adult learning theory, will increase the employee well-being of a post-pandemic workforce.

  • Our Vision

    More humane organizational cultures that foster a greater sense of altruism, empathy, and prosocial behavior enhancing societal well-being through one's work experiences.

Our Approach

Problem Statement

The impact of COVID-19 on the workforce has significantly impacted employee well-being. Organizations are tasked with finding solutions to address the immediate needs of the post-pandemic workforce (Hite & McDonald, 2020). The current workforce landscape includes new work behavior trends, uncertainty, and role ambiguity, negatively impacting employee well-being. Job demand theory propagates the two reinforcements of organizational outcomes: job demands and resources (Akanni et al., 2020). Job demands deplete employee resources and, therefore, negatively impact well-being. In contrast, job resources neutralize the negative effect on employee well-being (Akanni et al., 2020). Job resources include learning opportunities to increase emotional intelligence within the organization (Akanni et al., 2020). If emotional intelligence is cultivated, then employee well-being will increase. Increasing EQ is at the heart of everything we do.

Virtual Self-leadership Program

 Implementing an online professional development program using the self-leadership framework can serve as a meta-competency to cultivate emotional intelligence. Self-leadership is a self-influence process where an individual employs a wide range of skills, such as cognitive reframing, self-observation, motivation, and self-reward strategies directed toward one’s goals (Krampitz et al., 2023). Participants will take an employee well-being assessment before the professional development program. Employees will attend (1) 45-minute webinars for six weeks to learn self-leadership competencies. After the program, employee well-being will be re-assessed. Professional development opportunities that increase employee well-being will result in a workforce that will be better equipped to address future unexpected events and be more resilient in coping with the adjustments of the post-pandemic workforce (Hite & McDonald, 2020).

Emotional Intelligence

Research has shown that our success at work or in our personal lives depends 80% on emotional intelligence and only 20% on intellect. While our intellectual capacities help us solve problems, make calculations, or process information, emotional intelligence allows us to be more creative and use emotions to solve problems. Our emotions represent the factors that significantly influence how we react, make decisions, relate to our system of values, and communicate with others. Our lunch & learn webinars, effective communication, strategic problem solving, stress management, and emotional literacy are each designed to build emotional intelligence by focusing on one skill at a time.

Briel Carter, CEO

Briel Carter is a master-certified MBTI practitioner and Adjunct Psychology Instructor at Colorado Technical University Online. Briel has facilitated in-person and virtual MBTI workshops for groups in a variety of settings (such as religious/non-profit organizations, customer service teams, real estate groups, and military personnel/government organizations), and workshops for staff and employees highly impacted by burnout due to the nature of their work (for example, teams who work directly with survivors of domestic violence and foster youth). Briel holds a master's degree in I/O Psychology from California Southern University and is pursuing a doctorate in Education with a specialization in Educational Psychology, focusing her doctoral dissertation research on self-leadership in the workplace. Her diverse experience includes working as a Family Readiness Officer for the 2d Battalion 3d Marine Division Infantry Battalion and coordinating deployment readiness and support training for approximately 900 personnel. She has also worked as a case manager for foster youth and survivors of domestic violence and trained sexual assault response team (SART) victim advocates. She is passionate about creating work environments where people can thrive and reach their full potential.